Support
Sleep Sounds: Rain & Spa
Contact support
Email: myskyocean2024@gmail.com
For faster troubleshooting, include the App version, iOS version, device model, what you expected to happen, and what happened instead. Do not include passwords or other sensitive information.
Common help
No sound
- Check the iPhone/iPad volume and audio route.
- Confirm at least one sound layer is playing and its volume is above zero.
- Check Bluetooth/AirPlay if audio is routed to another device.
- Stop all layers, then start one sound again.
Background or Lock Screen playback
Start a sound before leaving the App. iOS may interrupt audio for phone calls, alarms, route changes, other media, or system conditions. Reopen the App if playback does not resume as expected.
Sleep Timer
Set a timer from the App and keep the App installed. Timer behavior can be affected by device shutdown, App removal, system changes, or other audio interruptions. Do not use the sleep timer as a safety-critical alarm.
Offline downloads
Make sure the device has enough free storage and a stable connection while downloading. If a download becomes invalid or incomplete, remove it and download it again.
Privacy or data deletion
See Privacy Policy and Privacy Choices & Data Deletion, or email myskyocean2024@gmail.com.
Feature requests and feedback
Send suggestions to myskyocean2024@gmail.com. We read feedback, but cannot promise that a requested feature will be added.