Support
Answers to common questions about using Job Evidence: Photo Reports. For anything else, use the contact options below.
Topics
Getting Started
Tap New Proof on Home, then move through Customer, Estimate, Before Photos, GPS, During, After, Invoice, and Sign-Off in order.
Camera & Photo Issues
If the camera doesn't open, check that Job Evidence has Camera access in iOS Settings → Privacy & Security → Camera.
Location / GPS Issues
GPS verification requires Location access set to "While Using the App" in iOS Settings. Low accuracy or a denied permission is shown truthfully rather than marked verified.
Captured vs. Imported Evidence
Photos taken with the in-app camera are labeled Captured and may carry live GPS verification. Photos chosen from your library are labeled Imported and never carry live GPS verification.
Estimates
Add line items with quantity and rate; tax and discount apply to the subtotal. Estimates can be approved by the customer before work begins.
Invoices
Invoices document what was estimated, approved change orders, and the total amount due. Job Evidence does not process customer payments.
Customer Sign-Off
The customer draws a signature and confirms an acknowledgement before the report can be locked.
Locked Reports
Once signed, a report's original content cannot be edited. This protects the integrity of the evidence.
Amendments
To correct a locked report, create an Amendment from it. The amendment is a new record that references the original; the original is never overwritten.
PDF & Sharing
Generate a Proof Report to create a PDF, then use Share to send it through Mail, Messages, or any app you choose.
Purchases
Any upgrades are billed through your Apple ID via the App Store.
Restore Purchases
Use Restore Purchases in Settings → Purchases if a previous purchase isn't reflected on this device.
Frequently Asked Questions
What is a Proof Report?
A PDF that documents the job, evidence photos, GPS verification, estimate/invoice, and the customer's signature and sign-off.
Why does the app need Camera access?
To let you capture before/during/after photos directly as job evidence.
Why does the app need Location access?
To verify the job site's GPS coordinates when you request GPS verification or capture a photo on site.
What's the difference between captured and imported photos?
Captured photos are taken with the in-app camera and may include live GPS verification. Imported photos come from your photo library and never carry live GPS verification.
What happens after sign-off?
The report is locked: its original content can no longer be edited, preserving the integrity of the evidence.
How does an Amendment work?
An Amendment creates a new, separately signed record that references the original locked report. The original is never altered.
How do I share the PDF?
From the Proof Report screen, tap Share PDF to use the standard iOS share sheet.
How do I restore a purchase?
Go to Settings → Purchases → Restore Purchases.
Does the app collect customer invoice payments?
No. Job Evidence creates estimate and invoice documentation, but it does not process contractor or customer payments.