What is Seller Dispute Shield: Proof?
Seller Dispute Shield: Proof is designed to help sellers create organized shipment documentation that may be useful when reviewing order, delivery, or customer dispute records.
What information should I record?
Record accurate information that relates to the shipment, such as the order number, tracking number, shipment details, and other available supporting evidence. Only enter information you are authorized to use.
Does the app guarantee that I will win a dispute?
No. Seller Dispute Shield: Proof helps organize documentation but cannot guarantee the outcome of any dispute, refund, chargeback, marketplace claim, or payment-provider review.
Is Seller Dispute Shield: Proof a law firm or legal service?
No. The app provides documentation and organizational tools only. It does not provide legal advice, legal representation, or financial advice.
Should I check my marketplace or payment provider's rules?
Yes. Evidence requirements and dispute procedures differ between marketplaces, payment processors, carriers, banks, and other platforms. Always review the current requirements of the service handling your dispute.
What if I enter incorrect information?
You are responsible for checking that the information you submit or retain is accurate. Do not knowingly submit false, misleading, altered, or unauthorized evidence.
How is my information handled?
Please review our Privacy Policy for information about privacy and data handling.
What are the terms for using the app?
Please review our Terms of Use for the conditions that apply when using Seller Dispute Shield: Proof.
I need more help. Where should I go?
Visit the Support page for support information and troubleshooting guidance.