Getting Started
Seller Dispute Shield: Proof helps sellers organize shipment and order evidence into a clear proof record.
- Open the app.
- Select New Proof Session.
- Enter the relevant order and tracking information.
- Add the available shipment and packing evidence.
- Review the proof session before saving or exporting it.
Order & Tracking Information
Enter information carefully and verify it against the original marketplace, order, carrier, or shipping record.
Seller Dispute Shield: Proof does not independently verify whether an order number, tracking number, address, shipment, or other evidence is correct.
Proof Sessions
A proof session is intended to help you organize evidence relating to a specific shipment or transaction.
Before relying on an exported record, review all information for accuracy and confirm that the correct evidence has been included.
If Something Looks Wrong
Try the following:
- Return to the previous step and verify the entered information.
- Confirm that the correct order and tracking details were selected.
- Close and reopen the app if the interface is not responding normally.
- Confirm that you are using the latest available version of the app.
Do not delete original marketplace, shipping, carrier, payment, photo, video, receipt, or order records merely because they have been entered into the app.
Important
Seller Dispute Shield: Proof is an organizational and documentation tool.
It does not guarantee that evidence will be accepted by a marketplace, carrier, payment processor, financial institution, chargeback provider, court, or other third party.
The app does not provide legal advice.
Privacy & Legal
Contact Support
For support, email MYSKYOCEAN2024@GMAIL.COM.
When requesting support, do not send passwords, complete payment-card numbers, account credentials, or unnecessary sensitive personal information.