Help center
Support
Help with RBT Exam Prep, app access, study data, and technical issues.
Contact support
Email us with a clear description of the issue. Include your device model, iOS version, app version, selected language, and the steps that caused the problem. Do not send passwords, payment card details, or sensitive client information.
mblexexamprep@gmail.comFrequently asked questions
My study progress or saved questions look incorrect.
Close and reopen the app first. Check that you are using the same device and app installation. Study progress is stored locally and does not automatically sync between devices.
How do I remove my study data?
Use the data reset option in Settings. You can also uninstall the app to remove its locally stored app data from the device. Uninstalling may not be reversible.
Can I restore progress after deleting the app?
The current app does not provide an account-based cloud backup. Local study progress may be lost after uninstalling, resetting the app, or replacing the device.
Is this an official BACB app or official exam?
No. RBT Exam Prep is independently developed and is not affiliated with or endorsed by the BACB or any certifying organization. It does not contain official exam questions.
Does using the app guarantee that I will pass?
No. The app is a study aid. Results depend on many factors, and use of the app does not guarantee passing an exam, meeting eligibility requirements, or obtaining certification.
I found a possible content error.
Email the question ID, screen name, selected language, and a screenshot when possible. Do not include confidential client or workplace information.
Before reporting a technical problem
- Install the latest available version of the app and iOS.
- Restart the app and, if necessary, restart the device.
- Confirm that enough device storage is available.
- Record the exact steps needed to reproduce the issue.